Right of cancellation & cancellation form
If your delivery is damaged or you are dissatisfied with your order, please contact firstname.lastname@example.org with your order number.
Right of cancellation
You have the right to cancel your purchase contract with DSS Life & Beauty GmbH within 14 days without giving any reason. The deadline is met if you send the goods and a clear statement before the expiry of this period to DSS Life & Beauty GmbH. The date of the postmark shall be of the essence.
In the case of sales contracts, the cancellation period begins on the day on which you obtain possession of the goods.
If you have ordered several goods at the same time, which are delivered separately, the cancellation period begins with the day on which you gain possession of the last goods delivered.
If the goods are delivered in several partial shipments, the cancellation period begins on the day on which you gain possession of the last partial shipment.
For all orders, you are responsible for the cost of returning your goods.
If you revoke your purchase contract, we will refund all payments of this order that we have received from you, including the delivery costs, if the order is a total amount up to EUR 99.99, immediately and at the latest within 14 days from the day on which we received the notification of the revocation of your contract by you.
For this repayment, we will use the same means of payment that you used for the original transaction unless we have expressly agreed otherwise with you. In no case will we charge any fees because of this repayment.
Repayment in the form of vouchers is only possible if you have paid with vouchers or if it has been expressly agreed.
Excluded from the right of cancellation are contracts for goods that can spoil quickly or whose expiration date would be quickly exceeded, which have been inseparably mixed with other goods after delivery due to their nature, and/or which are sealed and are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
You only have to pay for any loss of value of the goods if this loss of value is due to your handling of the goods, which is not necessary for the examination of the condition, properties and functioning of the goods.
To exercise your right of cancellation, we would ask you to fill out this form and send it to the following address either via post or by e-mail:
Download: Cancellation Form (29 KB)
DSS Life & Beauty GmbH